We believe in transparent and fair refund policies. If you're not satisfied, we'll make it right.
Money-Back Guarantee
No questions asked refund on unused wallet balance within 14 days of deposit
For unused funds in your APEX SMM wallet
For orders that didn't complete as expected
Simple 3-step process to get your money back
Submit through dashboard or contact support with your order details and reason.
Our team reviews your request and determines the eligible refund amount.
Refund to wallet immediately or original payment method within 3-7 business days.
| Situation | Eligibility | Amount | Time |
|---|---|---|---|
| Unused balance (within 14 days) | Eligible | 100% | 24-48h |
| Unused balance (after 14 days) | Not Eligible | 0% | - |
| Order not started (within 1h) | Eligible | 100% | Instant |
| Partially completed order | Eligible | Partial | 24h |
| Order completed but dropped | Refill | Refill | 24-72h |
| Wrong link provided | Not Eligible | 0% | - |
| Service not as described | Eligible | Full/Partial | 48h |
| Duplicate order | Eligible | 100% | 24h |
Access your account
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Wallet refunds are instant. Payment method refunds take 3-7 business days.
Yes, if noticed within 1 hour before processing starts. Partial refunds after processing.
Most services have refill guarantee (30-60 days). We refill for free within guarantee period.
Yes, same refund policies apply. Failed API orders auto-refund to wallet.
Contact us first. Unauthorized chargebacks may result in account suspension.
Cancel anytime. Prorated refunds for unused days minus services delivered.
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